How to Manage Orders Using a PrestaShop Admin App

In eCommerce, order management speed directly impacts customer satisfaction, delivery timelines, and overall store reputation. Customers expect instant confirmation, quick processing, and fast shipping. When orders are delayed or mishandled, it can lead to cancellations, negative reviews, and lost revenue.

Many PrestaShop merchants still rely on desktop-only workflows, which can slow down operations when they are away from the office. This is where mobile order management becomes a game-changer. With a PrestaShop order management app, store owners can monitor and process orders anytime, anywhere, ensuring their business keeps running smoothly even when they’re on the move.

Can You Manage PrestaShop Orders from Your Mobile Phone?

Yes, you can manage PrestaShop orders from mobile with an admin app.

Mobile apps securely sync with your store and update orders in real time. In effect, this enables merchants to access the same order information available in the desktop back office through a mobile-friendly user interface.

From your phone, you can take care of many important order-related tasks, such as:

• Where the incoming orders appear.
• Verifying the order and customer information.
• Updating the order statuses.
• Monitoring payments and shipment progress.
• Handling PrestaShop orders on the go, even when you’re away from your desk.

Challenges: Managing Orders without An Admin App.

Restricting orders to desktop-only access can create significant operational strain for expanding eCommerce stores. Here are some of the common complexities:

Delayed Order Processing

Merchants who are away from their computers might have “regular” open orders that they don’t process for hours. Such delays not only delay fulfilment but also extend the time for shipments to arrive. In a competitive market, even a small delay can ruin everything.

Missed Order Updates

Orders frequently require immediate action, such as verifying payment or updating the shipping status. Updates that are not available on the go can disrupt continuity and even delay timely accounting practices.

Poor Mobile Browser Experience

There isn't really an official mobile app (or at least not a good one), and although you can use the back-office in PrestaShop through a mobile browser, it's just not practical:

• Not easy to navigate small screens.
• Slow loading pages.
• Higher risk of errors when editing orders.
• This makes ad hoc mobile browser access impractical for daily order management.

Impact on Customer Satisfaction

Slowed processing and miscommunication can lead to:

• Longer shipping times.
• More calls for help.
• Negative reviews.
• Fewer repeat sales.

A mobile admin app can eliminate this altogether by providing real-time order management.

What Is A PrestaShop Order Management App?

A PrestaShop order management app is a purpose-built mobile app that enables sellers to manage their orders on the go, from anywhere, using a smartphone or tablet.

Unlike the conventional back office, which provides full control over your store, the mobile experience focuses on key order workflows and quick task execution. It is a more reliable, cleaner, and faster way than using your mobile browser directly.

How It's Different From Desktop Back Office

The desktop back office is all-inclusive but not mobile-friendly. It is computer-based and requires a stable workspace, which is inconvenient for mobile merchants.

How Does It Differ from Mobile Browser Access?

Mobile browsers are poor at showing complex admin interfaces. The dedicated apps are designed for smartphones, resulting in a better user experience and faster performance.

Role in Streamlining Order Workflows

A PrestaShop back-office app for orders is the bridge between expediency and efficiency. It allows sellers to review new orders in real time and execute them promptly, reducing time lag and improving efficiency.

Fundamental Features of Order Management within PrestaShop Admin App

Here are some of the exceptional features of having a PrestaShop admin app for your Android and iOS devices (cluster 4). 

View Orders and Monitor in Real Time

The real-time order feature is one of the most powerful features of a PrestaShop admin app for orders. It allows merchants to access the full list of orders on their phones.

You can view order information, customer details, items purchased, and payment status. Powerful filtering and sorting let you quickly focus on high-priority or high-value orders.

Provides real-time monitoring to ensure your store's top items stay in stock.

Update Order Status from Mobile

Order status updates are crucial for keeping customers informed. If you get a mobile app, you can update statuses on the fly for things including:

• Processing.
• Shipped.
• Delivered.
• Cancelled.

Status updates are synced automatically to your store, ensuring customers receive the right notifications and can track their orders.

Handle Order Processing Efficiently

Mobile applications simplify order workflows through rapid channels. You can assign orders to staff, add internal notes, and monitor order status.

These applications speed up service order processing and help prevent errors or omissions.

Receive Real-Time Order Notifications

One of the great benefits of PrestaShop mobile order management is push notifications.

You receive instant alerts when:

An order is made.

• The payment is validated.
• An order is of immediate attention.
• This gives merchants greater control to filter and act quickly.

Track Payment & Shipping Status

It is essential to track payment confirmation and shipping progress. Visibility into payment status and delivery updates is available in mobile apps for seamless order completion.

-> Step 1: Download and Install The PrestaShop Admin App

Download and install the mobile admin app for the platform.

-> Step 2: Link Your App With Your Store

Safely connect the app with credentials or API keys.

-> Step 3: Enable PrestaShop Order Notifications

Turn on push notifications and don’t miss anything!

-> Step 4: Manage Orders (Receiving orders and order processing)

Start managing orders on your phone in real time.

Mobile Order Management in The Field

Mobile order management is especially useful in the field.

• Fulfilling orders while traveling.
• Managing flash sales and peak seasons.
• In retaliation for immediate customer demands.
• Monitoring orders across multiple stores.
• Mobile apps significantly improve efficiency and responsiveness.

Is It Safe to Manage PrestaShop Orders from a Mobile App?

Security is a common concern for merchants. Fortunately, modern apps use secure authentication and encrypted connections to protect stored data.

With proper security practices, mobile order management is safe and reliable.

Take Away

Mobile order management helps merchants stay responsive, reduce delays, and improve customer satisfaction. By using a PrestaShop order management app, you can process orders faster and keep your business running smoothly from anywhere.