Call Back | Fixed and Floating Call Back Form

Call Back | Fixed and Floating Call Back Form

  • Improve customer relations
  • PrestaShop
    v1.6.x - v1.7.7.x

Call Back PrestaShop Module allows customers to leave you a call back request on a website. Leave a name, number and available time to call. Display call back request form on left/right columns or have it float at the bottom of the page. Notifications are emailed to the admin. Request when processed can be marked with statuses on the back office such as ‘Completed’, ‘Not Responding’, and ‘Recall’


Overview of Prestashop Call Back Module

With Call back request PrestaShop module, you can either place a short call back request form on the left or right column, or let it float at the bottom of each web page. This form displays three different fields: name, number and hours. You can put custom text on this form if required and upload the custom image.

The back office has two options which are:

Request List(s)

This section displays all the callback requests from different users in a grid with the following information:

  • Customer ID and name
  • Phone number
  • Call requested date
  • Delay in hours
  • A state such as waiting, recall, canceled, processed etc.
  • Custom note: This can be a note from an agent who made the call

Configuration

  • Enter the email ID where notifications will be sent
  • Enable/disable the module
  • Enable/disable email notifications
  • Set the position such as float bottom, left or right
  • Upload an image to be displayed
  • Enable/disable image
  • Add Text to display on the call back request form
  • Responsive design
  • New Stylish design
  • Popup form added for callback inquiry
  • Option added to add background color for a badge
  • Rule added to show when price is zero
  • Rule added to show when product selected
  • Rule added to show when category selected
  • Rule added to show when customer group selected
  • Option to show for register users only
  • Option to show on all pages, Cms Pages, Category or Product pages
  • Option to show on products with criteria i.e price, quantity
  • Customizable Call back button
  • Option to edit form with custom fields inclusion
  • Option to edit a message after the request is sent
  • At the status pannel BO, Option to include remarks
  • Option for the user to select how to contact them i.e call, Whatsapp, email
  • Option for users to select the time frame and date to schedule the call with a time delay or GMT selection
  • Multi-store
  • Multi-Language

This module serves as a great tool to capture leads and sale your products live. You can then follow-up with these customers regularly to bring them back to your store and shop at your site.

Reviews & Ratings (1)

€49